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My SMS notification does not work

G

When i did the phone test, i got SMS successfully, but after i started adding tasks and reminders I do not receive any SMS notification. Why is this function not working for me?

Regards

All responses

David Trey staff
Replied on Aug 31, 2011 - 03:42

Hello Georgi,

please go to: Preferences -> General and check if you've set the correct time zone for your area.

Also, please try to create a task and within the task name, write <remind today @ xx:xx pm> inserting a time in the near future.

If this doesn't work, please tell me:
- What's your location?
- How are you setting up your reminders (via task name or later by adding a reminder once the task has been added)?


Best regards,
David

G
Georgi
Replied on Aug 31, 2011 - 04:03

Hello David,
I did a new task:
test task <remind today @ 4:55 pm>, but again no SMS received.

My location is Sofia, Bulgaria. In the preferences its marked as GMT+2. However in summer time - this is changed to GMT+3.
http://www.timeanddate.com/worldclock/city.html?n=238

So I've changed this to GMT+3 Moscow - but again no notification received.

I hope that we resolve this issue.

Thank you

Georgi Mitev

David Trey staff
Replied on Oct 06, 2011 - 00:39

Hello Georgi,

we have made some necessary changes in our SMS reminder service for non-US users.

From now on, you should be able to receive SMS reminders everywhere outside the USA. Please try to use the "Sent a test" option in reminders and/or set up a reminder for the nearest future using your full phone number incl. country and/or area code and let us know in case you experience any further issues.

Sorry for the delay and thank you for your patience.


Best regards,
David