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Reminders (phone) not working

G

Hi,

I have set up reminders via phone(outside US) but it doesn't work?

Goof

All responses

David Trey staff
Replied on Aug 14, 2011 - 07:17 UTC

Hello,

unfortunately, this service is not available at some mobile providers so please tell me:
- What's your location?
- Who's your mobile provider?
- Did you choose "Elsewhere in the world" under "Provider" in the Preferences?
- Did you include your country code in your phone number?
- Did you receive the test message ("Send a test" in the Preferences)?


Best regards,
David

G
Goof
Replied on Aug 14, 2011 - 07:58 UTC


It worked fine about two weeks ago.
-Location: The Netherlands
-Provider: t-mobile
-I indeed chose "elsewhere in the world"
-I included my country code
-Send a test doesn't work

G
Goof
Replied on Aug 25, 2011 - 13:44 UTC

Hi,

Reminders are still not working and my remarks still need an answer...



Goof

David Trey staff
Replied on Aug 25, 2011 - 14:13 UTC

Hello Goof,

our service should be available in NL, please try different combinations, such as:

+31yournumber

31yournumber

031yournumber

0031yournumber

Also, you may need to include your area code.

If none of this works, please send your full number to david@doist.io and we'll contact our SMS provider to identify the issue.


Best regards,
David

David Trey staff
Replied on Sep 06, 2011 - 05:37 UTC

Hello Goof,

we have received an answer from our SMS provider and this can and will be fixed by setting up another separate outgoing number for messages outside of the US.

We will do so within this week. Again, sorry for the inconvenience and thank you for your patience.


Best regards,
David

G
Goof
Replied on Sep 23, 2011 - 09:15 UTC

Hi David,

Any news?

Best regards,
Govert vissers