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I STILL don't have my tasks back.

AA

I'm still waiting for the tasks in my account to be restored after the crash last week. I have posted once before and received some suggestions, none of which worked (I did respond that they didn't work but there was no further response).

To repeat what I said before: I have 179 tasks in a single project. None of these tasks are displayed, though the number of tasks is shown. I have no deleted tasks, either.

Can you please restore my task list to the last backup before the crash?

Alex

All responses

GD
Graham Daniell premium
Replied on Aug 01, 2011 - 01:39 UTC

I also don't have my tasks back yet (2:30pm Monday 1 August - West Australian time).
When I load ToDoist it just shows a page like this:

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Hope you can help,
Graham Daniell
(Email: gjdaniell@gmail.com)

JB
Jonathan Billen
Replied on Aug 01, 2011 - 02:46 UTC

same here

KP
Kathryn Presner
Replied on Aug 01, 2011 - 08:19 UTC

Graham - try going into your browser's Offline Storage area and remove todoist.com from the list of sites that have stored data for offline use. This works for me.

I shouldn't have to do this every time I go to the site, though, so a permanent fix would be welcomed.

MC
Misa Cowee
Replied on Aug 01, 2011 - 10:06 UTC

I removed "todoist.com" from my offline storage list, and it restored almost all of my tasks. One of my projects is still empty even though it says it has 8 tasks there (and zero completed tasks). Help?

AK
Ashley Kopka
Replied on Aug 01, 2011 - 13:39 UTC

same here... did anyone figure this out?

Amir Salihefendic staff
Replied on Aug 01, 2011 - 14:12 UTC

Hi all

If you experience these problems please write back with the project URL that lacks tasks. Such as:
https://todoist.com/app#project/966471

You can get this id when you open a project using http://todoist.com/ - - Simply open a project and copy the URL of your browser.

After this we'll take a look in our current and backup'ed database. I don't think it will be a problem to restore your tasks.

Best regards,
Amir

MC
Misa Cowee
Replied on Aug 01, 2011 - 14:22 UTC

Hi Amir, can you restore the tasks from before the crash for:
http://todoist.com/app#project/1156471

thanks!

AA
Alex Aiken premium
Replied on Aug 01, 2011 - 18:41 UTC

Amir,

Please restore the tasks from before the crash for:
https://todoist.com/app#project/410939

Thanks!

Alex

GD
Graham Daniell premium
Replied on Aug 01, 2011 - 20:02 UTC

I cleared my browser offline storage cahce, restarted the browser, and lo - I have my tasks back. Thanks to Kathryn, and all the people who must've sweated and done long hours to restore everything.

One question - what is being done to prevent an outage like this happening again?

Graham Daniell

Amir Salihefendic staff
Replied on Aug 02, 2011 - 16:48 UTC

Hi all

Everyone that has reported the project id URL ( e.g. http://todoist.com/app#project/1156471 ) should have it restored now.

If you still experience these problems please write back with the project URL that lacks tasks. Such as: https://todoist.com/app#project/966471

You can get this id when you open a project using http://todoist.com/ - - Simply open a project and copy the URL of your browser.

Best regards,
Amir