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To doist is not working, why?

MA

Since yesterday, my login is not loading. I read some of yesterday's complains, but it still not functioning. What abaout all my data, will be lost? Waht is going on?

All responses

David Trey staff
Replied on Jul 29, 2011 - 10:11

Hello,

please tell me:
- Which browser are you using?
- Are you trying to access Todoist directly through the website or through a plugin/add-on (if so, which one)?
- What do you see when you go to Todoist.com?

Please try clearing your browser cache and reload the page using Ctrl+F5.

As for the recent issues - we're very sorry for the inconvenience, but we assure you, all your data is there and should be properly restored by now.


Best regards,
David

MA
Metro ao Cubo_Plan
Replied on Jul 29, 2011 - 10:30

-I am using Firefox.
-Accesing directly from website
-a log in and just see a blank page wtih Toist logo, the phrase "loading" bellow it and the following menu:

Todoist Help Preferences Logout
© Todoist Privacy Policy About Us Todoist Support

All my tasks and projects are gone.

David Trey staff
Replied on Jul 29, 2011 - 12:47

Please go to Tools -> Advanced -> Network tab. If you see todoist.com on the lists of sites that have stored data for offline use, select it and click "Remove".

If this doesn't help, please tell me if you can see your tasks using a different browser.


Best regards,
David

J
Justin premium
Replied on Jul 29, 2011 - 13:18

I had the same problem and your advice to remove the stored data for offline use worked for me. I'm using Windows 7 and Firefox 5.0.1

The steps for FF in Win7 were slightly different. You need to click go to Options -> Advanced -> Network Tab and then remove todoist.com from the list of sites that have stored data.

Thank you David!

David Trey staff
Replied on Jul 29, 2011 - 13:28

Sorry for the mistake :( it should be indeed:

Tools -> Options -> Advanced -> Network Tab

Thanks for pointing it out :)


Best regards,
David

KP
Kathryn Presner
Replied on Aug 01, 2011 - 08:21

David - since the crash I am being forced to remove todoist from the list of sites storing data every single time I go to the site in order to get it to load. (FF 3.6.19/Mac)

This shouldn't be necessary, of course - are you guys looking into a fix for this problem?

thanks,

kp

MA
Metro ao Cubo_Plan
Replied on Aug 01, 2011 - 08:23

Tks...it worked!

David Trey staff
Replied on Aug 01, 2011 - 15:42

Hello Kathryn,

Once you remove Todoist from the list of sites storing offline data (and clear your cache), next time you visit Todoist, your browser should ask you if you want to allow Todoist to store offline data, if that happens - chose NO or "Never for this site".


Best regards,
David

KP
Kathryn Presner
Replied on Aug 01, 2011 - 15:44

David - ah, OK, I've been saying "yes" - will say no next time. Thanks so much!