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Authentication Failed

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Whenever I try to use the Android App it says "Authentication Failed", what am I doing wrong?

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David Trey staff
Replied on Jul 22, 2011 - 05:30

Hello Brittany,

please tell me when did these issues began and which Android app are you using? Do they occur on all Android Todoist apps?

Besides, all mobile Todoist apps are currently 3rd party solutions and we can't guarantee their reliability. We will soon release our own Todoist mobile app, though.


Best regards,
David

LW
Lloyd Walker
Replied on Sep 02, 2011 - 12:51

I am not Brittany but I am having the same problem. I installed version 0.7.2 for Android and every time I try to create a project I get a message that authentication failed. I've tried every combination of username/password but nothing works.

SR
Sharon Rork premium
Replied on Sep 26, 2011 - 12:10

I am having the same issue. It was working fine, then I chose the paid version so I could add notes and have a more robust experience, and then it stopped loading any tasks. I have uninstalled and re-installed the most current version. I'm thinking I would like a refund. The mobility is a big factor for me.

David Trey staff
Replied on Sep 26, 2011 - 12:52

Hello,

please try to access Todoist Mobile through this address: http://todoist.com/m and let me know if the issue persists.


Best regards,
David

SR
Sharon Rork premium
Replied on Sep 26, 2011 - 13:13

yes, thank you. that did work. Are you developing an app? I would prefer that to going through a browser on my phone. Also, is there a way to reduce the font so as to see more content?

David Trey staff
Replied on Sep 26, 2011 - 14:04

Hello Sharon,

developing the mobile app for on- and off-line use is currently our #1 priority.

As for the font size - in order to ensure full compatibility with multiple smartphones with different screen resolutions, we've decided that this font size ensures the best visibility in most cases.

Still, thank you for the suggestion, we appreciate it and will consider it in future development.

You're welcome to add a feature request (for the option to be able to change the font size, for example) to our Votebox:
http://todoist.com/Vote/


Best regards,
David

SR
Sharon Rork premium
Replied on Sep 26, 2011 - 14:30

Thanks for your help and for your prompt reply.