+ Add Question

How do I cancel my account?

U

Don't need service any longer. Please wipe all account data.

Thank you

All responses

David Trey staff
Replied on Jun 17, 2011 - 00:42

Hello,

you can cancel a Premium subscription in the Preferences -> Todoist Premium.

If you wish do completely delete your account, please go to Preferences -> Account and click "Delete my Todoist account".


Best regards,
David

Achraf Almouloudi
Replied on Jun 17, 2011 - 04:07

Hi,

But you can keep it for future use .

Thanks .

K
klumpth
Replied on Jul 31, 2011 - 22:07

Hi,
please, can you describe more in detail how to switch from Premium to Free (no deletion of the account)?
Is this done via PayPal? Or is there something to click on?

Thanks,
Thomas

David Trey staff
Replied on Aug 01, 2011 - 10:37

Hello Thomas,

you can cancel your subscription from this page:
http://todoist.com/app#windowPref/premium

If it won't work, visit PayPal directly:
https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=amix@amix.dk


Best regards,
David

K
klumpth
Replied on Aug 01, 2011 - 22:12

Hi David,

the first link you mentioned seems to have no such function to cancel the monthly or yearly payments (which repeat after the monthly or yearly period!).

But within Paypal I now recognized that there is an Abonnement active, which I can cancel under "Details".

Would be perhaps a good service to give more information on your page, how this works with up- and downgrading and when an Abo needs to be canceled to not pay the next period (important for yearly payments).

So thanks anyway,
Thomas

SD
Stillwater Dezign
Replied on Aug 15, 2013 - 17:53

Here is my ID:

Buyer:
Stillwater Dezign

Order reference:
ch_2OL4NzpuaD8gvf


Date of purchase:
August 15, 2013 - 21:34
Total amount:
$29 USD

Reason limited use for what I am searching for. I don't really carry all the cool gadgets iPad etc.

David Trey staff
Replied on Aug 15, 2013 - 17:57

Vince,

Your payment has now been refunded.


Best regards,
David

JH
Jillian Hammontree premium
Replied on Aug 19, 2013 - 11:14

I need to cancel an account and get a refund. This is not going to work for what is needed. How to I cancel and request a refund?

JH
Jillian Hammontree premium
Replied on Aug 19, 2013 - 11:15

I don't want to cancel my account but my boss started an account yesterday that she wants to cancel and that is the account that needs the refund. PLEASE DO NOT CANCEL MY ACCOUNT.

David Trey staff
Replied on Aug 19, 2013 - 11:24

Hello Jillian,

To receive a refund, please send us the order reference ID (or transaction ID if PayPal was used) to david@doist.io preferably using the email address of the account that should be refunded.


Best regards,
David

JY
Julia Young
Replied on Aug 27, 2013 - 15:17

Hi David,

I would like to cancel my Premium account. I actually tried to do this last summer, but it did not seem to work. Can you please confirm whether I am still a Premium member, and whether I will be charged when my account expires in September?

Thank you!

Julia

Brendon Wadey staff
Replied on Aug 27, 2013 - 16:11

Hi Julla,

You are indeed still a Premium user. Our subscriptions to Todoist are not automatic if you paid by credit card. If you paid by PayPal, head to your Recent Activity with PayPal and find Todoist, from there you can cancel the subscription.

Thanks,
Brendon.

JY
Julia Young
Replied on Aug 27, 2013 - 17:06

Thanks Brendon. I'm not seeing anything for Todoist since something was canceled in 2011, so perhaps I paid with credit card. It's a little odd, since I tried to cancel last year and am still a Premium account -- I seem to remember going into PayPal to try and cancel.

Brendon Wadey staff
Replied on Aug 27, 2013 - 17:10

Julla,

As long as you do not find any subscription with us in PayPal no payment should be made. If you want, I can remove the Premium from your account now, but it should go inactive on September 9th 2013, but note, even if it were to continue for some reason, payment still should not be able to be made without manually doing so.

Also, please follow this link to confirm that you have no active subscriptions with us. https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=amix@amix.dk

Thanks,
Brendon.

U
Unknown
Replied on Aug 27, 2013 - 23:40

How can I cancel my free account if I signed up using my Google Account? Cancelling the account requires your current password, but my current Google password doesn't do the trick. Please help.

Brendon Wadey staff
Replied on Aug 28, 2013 - 00:18

Hi Jarod,

Sign into your account as normal, then add a password to your account, then use the Delete my account link.

Thanks,
Brendon.

S
Shantele
Replied on Aug 29, 2013 - 15:39

Thank you for listing how to cancel the premium version, and request a refund. I have emailed my request David. I like the concept, but there are a couple key funtions that don't work for me. Thank you again.

U
Unknown
Replied on Sep 13, 2013 - 19:10

how do i cancel? your cancellation process is quite convoluted. i was charged after a trial and I don't want to use it. i just saw the charge on my account. please tell me how to get a refund before i contact my credit card company and go through their dispute process. you should make this easier on people. seriously.

David Trey staff
Replied on Sep 13, 2013 - 19:19

Hello Thomas,

We're sorry for the inconvenience, but it's not possible that you can get charged after the trial. We never ask you for your credit card information, the trial simply activates Premium for 30 days and then expires. The only possibility to get charged is going manually through the paying process.

If you wish to get your payment refunded, please send us the order reference ID. If you've used PayPal - the transaction ID and then cancel the payment subscription directly on PayPal as again, we have no option to place charges or subscriptions on our end.


Best regards,
David

S
shawn
Replied on Oct 19, 2013 - 17:14

I need to cancel my account also, I want to make sure I don't get charged again next year as I'm not using this anymore.

I just paid for the premium service, but it's missing some feature critical for me.

Can you help me too?

David Trey staff
Replied on Oct 20, 2013 - 06:36

Hello Shawn,

If you've paid using our direct credit card payment method then you won't be charged again next year. If you've paid through PayPal or the PlayStore then you must cancel the recurring payment subscription directly on your PayPal/PlayStore account.

If you wish to receive a refund, please send us the order reference ID of your payment. We would also greatly appreciate if you would let us know which features you were missing in our app.

Finally, to delete your Todoist account, please go to Settings (top-right corner) -> Account and use the "Delete my account" link at the bottom.


Best regards,
David

rahulshakyabiz
Replied on Jan 07, 2014 - 17:34

HI,

Could you kindly cancel my premium subcription.
It is good, only I don't use it that much.
Thanks

Buyer: rahulshakyabiz
Order reference: ch_3Bq5JCfoOld4rB
Date of purchase: December 26, 2013 - 00:54
Total amount: $29 USD

Brendon Wadey staff
Replied on Jan 07, 2014 - 19:18

Hi,

You have now been refunded. If there was any more detail to your reasoning, it could very much help us.

Thanks,
Brendon.

PV
Patrick Vijgeboom premium
Replied on Jan 21, 2014 - 11:17

I like to request a refund. The reason is, besides the very usefull interface, I miss some need functionality that I found in other tools. And I prefer local storage and import/export functions that makes possible to easily switch to other ToDo tools.

My order reference is: 5TV85354LB1201337

Brendon Wadey staff
Replied on Jan 21, 2014 - 11:27

Patrick,

Your payment has now been refunded.

Thanks,
Brendon.

OA
Omar AbdRabo
Replied on Feb 02, 2014 - 04:00

I would like to request a refund because i miss these features:
1. I can't separate the icalendar link per project unlike in remember the milk where i can have a separate calendar link for each project or list
2. I can't create sublabels
3. I can't create a time estimate unlike in remember the milk where i can create time estimate for every task.

My order reference is: ch_3PteQPRQSN7gxz

BC
Brian Cook
Replied on Feb 02, 2014 - 07:45

I submitted several comments about issues and dislikes with the new version of Todoist. To date, none of them have been resolved. If they are not, I would like to request a refund. Sadly the new version is so much worse I will abandon after using Premium for over a year.

N
nskothari1 premium
Replied on Feb 02, 2014 - 09:23

Please refund my premium subscription. Todoist is less useful for my workflow than I expected:

Buyer: nskothari1
Order reference: ch_3FYCHAqIB2OdJL
Date of purchase: January 04, 2014 - 22:40
Total amount: $29 USD

Brendon Wadey staff
Replied on Feb 02, 2014 - 20:08

Hi Omar,

Your payment has now been refunded.

@nsko You payment has been refunded as well.

@Brian, we need your transaction ID or reference number from the purchase.

Regards,
Brendon.

BC
Brian Cook
Replied on Feb 03, 2014 - 15:31

Brendon,
Following are the order details:

ORDER DETAILS
Buyer: Brian Cook
Order reference: ch_3HNyKSpPkHQfJs
Date of purchase: January 09, 2014 - 20:14
Total amount: $29 USD

Thanks
Brian

AP
andreas pilot
Replied on Feb 03, 2014 - 16:16

Hi, todoist does not offer the reminder-options I was looking for, hope you will add this functionality in the future, but for now I have to cancel my premium account... :

1. Feb 2014 21:10:33 MEZ | Transaktionscode: 44J984977S517222U

Buyer : Andreas Pilot!

$29,00 USD an Ist Productivity

thanx in advance

andreas

David Trey staff
Replied on Feb 03, 2014 - 17:31

Hello Brian and Andreas,

Both your payments have now been refunded.


Best regards,
David

Brendon Wadey staff
Replied on Feb 03, 2014 - 17:59

Hi,

If you signed up with Google, you would not have a password. Sign into your account, and in the same location where you Delete an account, you can add a password to your account (under Account) and then enter that when deleting it.

I would not suggest trying to delete it unless you are sure.

Regards,
Brendon.

T
typegirl
Replied on Feb 03, 2014 - 18:00

Thank you.