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Can't log in to Todoist via Google on iOS

JM

ToDoist for the iOS keeps telling me that I have the wrong email/password, but I know they're correct. I've even tried changing the password and that didn't help.

All responses

Brendon Wadey staff
Replied on Jan 23, 2014 - 22:35

Hi Justin,

You are trying to sign in with Google, or you are using your Password/Email combination? Do you have the issue signing into the web version?

Regards,
Brendon.

F
FPC premium
Replied on Jan 24, 2014 - 04:30

I sign in with password and email
into web version it's ok
i have premium version

David Trey staff
Replied on Jan 24, 2014 - 08:27

Hello FPC,

Please clarify - are you the original author of this thread? If so - you're logged into two different accounts.

If not, please clarify what issue are you experiencing exactly - can you also not log into our iOS app using the Google Login and have created your account with Google or do you have multiple accounts and one doesn't work?


Best regards,
David

JM
Justin Montgomery
Replied on Jan 24, 2014 - 18:56

I'm signing in with Google, which I used to create the account.
I have no problems with the web version.

Brendon Wadey staff
Replied on Jan 24, 2014 - 20:36

Hi Justin,

If you sign in with your password/email combination instead does it still happen? You can add a password to your account by going to the settings page at Todoist.com (top right corner).

Regards,
Brendon.

JM
Justin Montgomery
Replied on Jan 24, 2014 - 23:26

Signing in with Google requires an email and password as well.

My ToDoist account has a password--it's my Google account password.

Still no success.

Brendon Wadey staff
Replied on Jan 25, 2014 - 16:45

Justin,

That may be true, but the process of signing in (not using the Google one) is different. If you can try that, it may allow you to sign in for now.

As we are having troubles reproducing this issue.

Regards,
Brendon.

JM
Justin Montgomery
Replied on Jan 26, 2014 - 09:57

Do you mean just using the Log In as opposed to Enter with Google Account?
As far as I know it uses the same email and password.

JM
Justin Montgomery
Replied on Jan 26, 2014 - 10:10

Log In also says it's the wrong email/password.

David Trey staff
Replied on Jan 26, 2014 - 17:03

Hello Justin,

Please to go todoist.com and on the "Login" page, use the "Forgot password" feature. You'll get a password reset link and using it will allow you to set a separate password just for Todoist as accounts created with Google don't have a password.

Now, please try to use your Gmail address in combination with the newly set password on iOS (using manual non-Google login) and let us know if it works.


Best regards,
David

JM
Justin Montgomery
Replied on Jan 28, 2014 - 20:37

It worked. :)
Thank you.