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Impossible to log in with iPad app

EL

New upgrade...Now impossible for me to log in with iPad app Todoist.

Need it so much...

Any cue ?

Cheers

All responses

EL
Eric Leger premium
Replied on Jan 22, 2014 - 10:29

Here's more details :

Error code: 200-299d

Brendon Wadey staff
Replied on Jan 22, 2014 - 10:30

Hi Eric,

We are looking into this issue now.

Regards,
Brendon.

SJ
Scott James premium
Replied on Jan 22, 2014 - 11:29

I am experiencing the same error and issue. Please fix ASAP, I cannot sync the Mac version or iOS versions.

Brendon Wadey staff
Replied on Jan 22, 2014 - 12:33

The issues with our servers are resolved.

Let me know if you still have trouble.

Thanks,
Brendon.

EL
Eric Leger premium
Replied on Jan 22, 2014 - 12:54

Seems to work seamlesly again. Great !

By the way, I like the new interface and functionalities !

Nice work !

SJ
Scott James premium
Replied on Jan 22, 2014 - 12:56

Yes, it appears to be synching again...However, I lost all my data and updates since the server wasn't capturing them when it was down. Not happy about that....but pleased to see it is synching again.

David Trey staff
Replied on Jan 22, 2014 - 13:28

Hello Scott,

All our apps cache any change locally and as soon as syncing is available all data should be sent to the server. That said, did you at any point try to delete and reinstall the app? This would clear its cache and indeed lead to data loss.


Best regards,
David

SJ
Scott James premium
Replied on Jan 22, 2014 - 13:35

David,

No, I didn't delete the app. I entered all my new items in the Mac app, and it appears none of them were saved. once the synching started to work again, none of my new items were in the Mac or iOS apps.

David Trey staff
Replied on Jan 22, 2014 - 13:38

Scott,

Did you quit the Mac app? Unfortunately, it's the only platform on which local caching is still troublesome, but we're looking into improving it in near future. Sorry for the inconvenience :(


Best regards,
David

SJ
Scott James premium
Replied on Jan 22, 2014 - 13:39

Yep, I quit the app. Hopefully you will get this fixed eventually. Everything else works brilliantly. Thanks.