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iphone stopped syncing and I signed out and back in and lost everything

T

need help and am pissed, lost all on my phone, and it will not sync. my pc says it is in the offline mode and to force a sync, forcing does not work. cannot copy my list online also

All responses

Brendon Wadey staff
Replied on Jan 22, 2014 - 10:37

Hi Terry,

We are experiencing server issues, your data should not be gone but isn't syncing. We hope to have a fix very soon.

Sorry for all the trouble.

Thanks,
Brendon.

T
Terry premium
Replied on Jan 22, 2014 - 10:41

Thanks for the quick reply. I noticed that my iphone said that I did not have a sync for over 12 hours. does that mean that the items that I put on my phone during that time are lost? I logged out as I had seen to do on support and when I finally logged back in, there is no list on my phone. I assume that the items that were on my iphone that did not get synced are gone forever correct?

Brendon Wadey staff
Replied on Jan 22, 2014 - 11:46

Terry,

Your data should not be lost, but we need to resolve the server issues first before we know anything. Though, data lose is almost impossible.

Sorry!

Regards,
Brendon.

CT
Cleo Thanos premium
Replied on Jan 22, 2014 - 11:52

I'm having issues with my iPhone as well. I have a premium account. Any idea when the server issues are going to be resolved?

Brendon Wadey staff
Replied on Jan 22, 2014 - 12:32

Cleo,

The issues should be resolved now.

Let me know if you still have problems.

Thanks,
Brendon.