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Why the f***** won't you give us your older versions?

M

mesdames et messieurs,

i have an iphone 4 and as anyone knows i shall not update that to ios7 anytime soon, cause the performance will slow down so drastically.

so please don't tell me to update.

all i need is your older version for ios6.
why is that not possible?
if i had discovered your app earlier the year it wouldn't even be a question!
you write yourself that whats new in version 7 is scandinavian language support and ios7 compatibility, which i both don't need.

All responses

David Trey staff
Replied on Nov 03, 2013 - 22:26 UTC

Hello Mareile,

We're sorry to hear that. Unfortunately, we won't develop, maintain and support the older version of our app as iOS 7 introduced some new options for us incl. background sync which would make it difficult to support very different versions.

iOS 7 has been adapted very fast by the vast majority of both iOS and our users and we strongly recommend you to upgrade to make sure you'll have the latest versions of all your apps.


Best regards,
David

M
Mareile
Replied on Nov 03, 2013 - 22:45 UTC

Dear David,

thank you for the quick answer.

You really don't need to develop, maintain or support the old version, you just need to give it away as long as iOS7 is not recommended for the older iphones.

to be honest, i am quite appalled at your "...adapted very fast" run-of-the-mine answer, there is NO WEBSITE WHATSOVER that does recommend updating your iphone4, please show me!!
i even talked to two apple support(!!) technicians in the store and they strongly advised against updating an iphone4 as they got only complaints about that!! i really hope that you are not talking out of ignorance, a a quick web search would suffice to clear that up, but because you have to follow company policy.

but as i said before:
we don't need a supported, maintained or in any other way updated older version, just an ios6 compatible one as long as this really, really known problem with the new system prevails!
come on!

M
Mareile
Replied on Nov 03, 2013 - 22:47 UTC

maybe you don't want to pursue this discussion here, so here's my email for your answers:
theriotgirl a t gmail.com

David Trey staff
Replied on Nov 03, 2013 - 22:56 UTC

Mareile,

Based on our usage statistics, a lot of our users seem to have already switched to iOS 7. Again, I'm very sorry for the inconvenience, but we can't support the older app. There are other reasons than background sync, it had some issues which we could fix faster during the port to iOS 7. Debugging it all from scratch on iOS 6 would most likely result in a situation that by the time we'd have everything fixed (and stop the development of the new app - don't add any upcoming features to it), any compatibility issues with iOS 7 of iPhones 4 could be resolved.

We're very sorry for the trouble, we did not make this decision easily, but considering that the iOS app is already lacking multiple features our Android app has and we must look forward with the development, we've decided not to put our resources into fixing the older version,


Best regards,
David

M
Mareile
Replied on Nov 03, 2013 - 23:56 UTC

i hate you.

i do want the totally bugged, almost not working, boring old version until ios7 is updated.

though i do still hate you, i would like to thank you for taking the time to explain your totally sane reasons a bit more elaborately for grumpy customers like me. applause for that!

ps: yes, a lot of people have updated to ios7, thats cause they have an iphone 4s or 5. i am still very grumpy.

Amir Salihefendic staff
Replied on Nov 04, 2013 - 00:02 UTC

Hi Mareile

Please also know that Apple is part of the blame. We would love to give you an iOS 6 version, unfortunately, we can only have 1 version out in the store and the iOS 6 version is only available for people that installed in the past...

Our iOS 7 version can't support iOS 6, since it's almost a total rewrite. iOS 7 didn't only bring a new look, but also a new interface, new APIS etc. - - which means that it's very difficult to support both iOS 6 and iOS 7.

We are very sorry about this :-(

Best regards,
Amir

M
Mareile
Replied on Nov 04, 2013 - 00:07 UTC

i know. Curse the behemoth!!

Thanks for all your elaborate answers, i shall go then and pester their customer service for now, ey?

;-)

SE
Sherri Elinson
Replied on Mar 12, 2014 - 20:34 UTC

Drat, drat and triple drat. Alas I have an iPhone 3 that won't support iOS 7.

KL
Katharine Leppert
Replied on Mar 18, 2014 - 19:22 UTC

I'm in the same place as Sherri. :( Is there no way to make the old iOS 6 app available for those users who want it, despite the bugs and lack of features?

David Trey staff
Replied on Mar 18, 2014 - 20:25 UTC

Hello Katherine,

Unfortunately not :-( Aside from the fact that we've discovered some very serious bug in the old version, right now it wouldn't work at all as the sync is different, you can share projects, assign people to tasks, have alerts when someone completes a task and even all project IDs are stored differently so the old app would not work at all.

That said, unfortunately we can't put any resources in developing a separate version for iOS 6 (let alone maintain it alongside the new app separately) while there are still features that are missing even in the latest iOS 7 app requested by a lot of users.


Best regards,
David

EK
Ed Kornkven
Replied on Oct 10, 2014 - 03:10 UTC

I am another who is content with my old iPod Touch and cannot upgrade to IOS7. I don't blame Todoist. This is about Apple, a media darling that is far more monopolistic and customer unfriendly than Microsoft ever was, but gets a pass somehow. I'm looking around at other platforms. Like the products, hate the company.

GF
Gavin Ford premium
Replied on Oct 10, 2014 - 06:07 UTC

So, I'm a premium customer, that is paying you for the use of your application, as are my other staff members.

All of our staff are currently using 4Ses on IOS6, aside from one engineer who in his wisdom upgraded to IOS7, and made his phone useless. The replacement came out of his pocket not the companies, because he was instructed not to upgrade.

Every other app we use works fine, if the upgraded versions of the apps don't suit our version of IOS, the old version remains in place and work fine.

In this case the app worked fine, but obviously the interface to your servers for sync don't, that's a change in your back end coding on the servers, nothing to do with the app on IOS.

In our company we are all premium users, but if this app is now useless, we'll be forced to take our money elsewhere, and make the same recommendations to our customers that we originally recommended the app to..

I'm surprised you won't support 'paid accounts'. For our company, if a customer is paying us, we support them.

GF
Gavin Ford premium
Replied on Oct 10, 2014 - 08:14 UTC

I was curious as to how many of our customers are now using this, so I got my operations manager to make some calls. One of our larger customers is listed in the top 10 franchises in Australia. Their IT manager conservatively estimates they have conservatively over 500 premium registered users, and about 25% of these users are still on ios6. Another large customer, has around 200 premium registered users, with about 1/2 their phones and IPADs on IOS6. Neither IT managers were happy to have this news broken to them. They had realised that there were some issues, but couldn't get a handle on exactly why. We have meetings next week, so we can discuss other options with them. This move seems crazy when there are still so many IOS6 users out there. I understand that the claim is the IOS is now two versions old, but even Microsoft kept supporting Windows XP up until this year, because customers were using it and paying for support.

I use/d this app in an Iphone 4S with IOS6, IPAD Air on IOS7 , and also on a MAC and embedded in Outlook/Windows. The strength of this application is its ability to cross platform, but take away from me my most used and carried around version of it (my iphone) and it makes this useless to me as a business tool. And don't tell me to just upgrade my IOS, I've seen what happens.