+ Add Question

Why the f***** won't you give us your older versions?

M

mesdames et messieurs,

i have an iphone 4 and as anyone knows i shall not update that to ios7 anytime soon, cause the performance will slow down so drastically.

so please don't tell me to update.

all i need is your older version for ios6.
why is that not possible?
if i had discovered your app earlier the year it wouldn't even be a question!
you write yourself that whats new in version 7 is scandinavian language support and ios7 compatibility, which i both don't need.

All responses

David Trey staff
Replied on Nov 03, 2013 - 22:26

Hello Mareile,

We're sorry to hear that. Unfortunately, we won't develop, maintain and support the older version of our app as iOS 7 introduced some new options for us incl. background sync which would make it difficult to support very different versions.

iOS 7 has been adapted very fast by the vast majority of both iOS and our users and we strongly recommend you to upgrade to make sure you'll have the latest versions of all your apps.


Best regards,
David

M
Mareile
Replied on Nov 03, 2013 - 22:45

Dear David,

thank you for the quick answer.

You really don't need to develop, maintain or support the old version, you just need to give it away as long as iOS7 is not recommended for the older iphones.

to be honest, i am quite appalled at your "...adapted very fast" run-of-the-mine answer, there is NO WEBSITE WHATSOVER that does recommend updating your iphone4, please show me!!
i even talked to two apple support(!!) technicians in the store and they strongly advised against updating an iphone4 as they got only complaints about that!! i really hope that you are not talking out of ignorance, a a quick web search would suffice to clear that up, but because you have to follow company policy.

but as i said before:
we don't need a supported, maintained or in any other way updated older version, just an ios6 compatible one as long as this really, really known problem with the new system prevails!
come on!

M
Mareile
Replied on Nov 03, 2013 - 22:47

maybe you don't want to pursue this discussion here, so here's my email for your answers:
theriotgirl a t gmail.com

David Trey staff
Replied on Nov 03, 2013 - 22:56

Mareile,

Based on our usage statistics, a lot of our users seem to have already switched to iOS 7. Again, I'm very sorry for the inconvenience, but we can't support the older app. There are other reasons than background sync, it had some issues which we could fix faster during the port to iOS 7. Debugging it all from scratch on iOS 6 would most likely result in a situation that by the time we'd have everything fixed (and stop the development of the new app - don't add any upcoming features to it), any compatibility issues with iOS 7 of iPhones 4 could be resolved.

We're very sorry for the trouble, we did not make this decision easily, but considering that the iOS app is already lacking multiple features our Android app has and we must look forward with the development, we've decided not to put our resources into fixing the older version,


Best regards,
David

M
Mareile
Replied on Nov 03, 2013 - 23:56

i hate you.

i do want the totally bugged, almost not working, boring old version until ios7 is updated.

though i do still hate you, i would like to thank you for taking the time to explain your totally sane reasons a bit more elaborately for grumpy customers like me. applause for that!

ps: yes, a lot of people have updated to ios7, thats cause they have an iphone 4s or 5. i am still very grumpy.

Amir Salihefendic staff
Replied on Nov 04, 2013 - 00:02

Hi Mareile

Please also know that Apple is part of the blame. We would love to give you an iOS 6 version, unfortunately, we can only have 1 version out in the store and the iOS 6 version is only available for people that installed in the past...

Our iOS 7 version can't support iOS 6, since it's almost a total rewrite. iOS 7 didn't only bring a new look, but also a new interface, new APIS etc. - - which means that it's very difficult to support both iOS 6 and iOS 7.

We are very sorry about this :-(

Best regards,
Amir

M
Mareile
Replied on Nov 04, 2013 - 00:07

i know. Curse the behemoth!!

Thanks for all your elaborate answers, i shall go then and pester their customer service for now, ey?

;-)

SE
Sherri Elinson
Replied on Mar 12, 2014 - 20:34

Drat, drat and triple drat. Alas I have an iPhone 3 that won't support iOS 7.

KL
Katharine Leppert
Replied on Mar 18, 2014 - 19:22

I'm in the same place as Sherri. :( Is there no way to make the old iOS 6 app available for those users who want it, despite the bugs and lack of features?

David Trey staff
Replied on Mar 18, 2014 - 20:25

Hello Katherine,

Unfortunately not :-( Aside from the fact that we've discovered some very serious bug in the old version, right now it wouldn't work at all as the sync is different, you can share projects, assign people to tasks, have alerts when someone completes a task and even all project IDs are stored differently so the old app would not work at all.

That said, unfortunately we can't put any resources in developing a separate version for iOS 6 (let alone maintain it alongside the new app separately) while there are still features that are missing even in the latest iOS 7 app requested by a lot of users.


Best regards,
David