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How do I access word and pdf documents saved in a note

Hello,

I have uploaded both word and pdf files into notes in my tasks. However, when I attempt to open the file it only opens up as a note for me to edit and does not open the file. After repeated attempts the file does open. This is the case with up to three different files I have saved, in 3 different note fields.
In one case the file did open after repeated attempts (tapping the left side of the note field), but on other attempts I got the same edit note / fail to open problem.

Could someone please explain how I should open documents that are uploaded in notes within a task?

Thank you,
Roger

All responses

Brendon Wadey staff
Replied on Sep 23, 2013 - 04:29

Hi Roger,

Are you opening these notes within the iOS app? This would only be possible if your iOS device has an app that can actually process and open those types of files.

Where the files added on the web interface?

Please try logging out of the iPhone app.

Thanks,
Brendon.

Roger White
Replied on Sep 23, 2013 - 04:56

Brendon,

Yes to opening in the app as well as having the apps to process and open files. It started working though, so issue resolved. I highly suspect it was user problem and not a technical issue.

Thanks for getting back to me and nice to know there is good quality support.

Thank you,
Roger