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My ToDoist will not start on iPhone

D

I open the app on my iPhone but it doesn't show my tasks. All I see if the TD logo at the top and the animation indicating it is doing something but it never comes back.

I cannot log out or anything else because there are no buttons, I have closed the app fully and reloaded it again but it doesn't fix it.

I can see my tasks on the web but not my iPhone.

Any ideas?

All responses

David Trey staff
Replied on Sep 19, 2013 - 11:22

Hello Doug,

Please tell me:
- Which version of our app are you using?
- How many tasks do you have (approximately)?
- Are you online as you log in and do you have a stable internet connection?


Best regards,
David

D
Doug
Replied on Sep 19, 2013 - 21:04

I cannot tell what version of the app is (but it should be up to date as I usually apply updates quickly.
I have 10 projects with a total of about 60 tasks.
I have tried it using LTE with 4 bars and wifi with full strength reception..
I was using iOS V6.1.3 when the problem started and I have now upgraded to iOS V7.0 and the problem remains the same.

Brendon Wadey staff
Replied on Sep 19, 2013 - 23:59

Doug,

Please try logging out of the app, and then back in again. Let me know if it persists after doing so.

Thanks,
Brendon.

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Doug
Replied on Sep 20, 2013 - 00:13

I cannot log out of the app it doesn't show any buttons just the animated image showing it is trying to connect.

BTW now on iOS7 if I try to go into TD from the multitasking screen it crashes the phone and restarts it - cool!

Should I delete TD and re install it?

Brendon Wadey staff
Replied on Sep 20, 2013 - 00:14

Doug,

Yes, that would have been my next suggestion, as I should have noticed that you wouldn't have been able to log out :)

Thanks,
Brendon.

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Doug
Replied on Sep 20, 2013 - 00:38

Okay all good after reinstallation. Thanks