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Reminder issue

Despite having already completed a task 2-3 hours ago I'm still getting the same notification every 15 minutes or so

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David Trey staff
Replied on Mar 21, 2013 - 07:33

Hello Matteo,

Please tel me:
- What was the exact due date of this task?
- Did it have a default "30 minutes before" reminder or did you set a reminder to it manually (if so - what was the due date/time of the reminder)?
- Can you please uncomplete this task through the web-app at https://todoist.com then right-click on it, go to the "Reminders" menu and let me know if there is a reminder still set to it (and if so - what date/time does it have)?


Best regards,
David

Matteo Semenzato premium
Replied on Mar 22, 2013 - 03:31

After a few hours it went back to normal. Thank you

Matteo Semenzato premium
Replied on Apr 03, 2013 - 11:09

Dear David,

I've deleted the task yesterday and I'm still getting notifications on my iPhone.
The due date was yesterday at 12:30, default "30 minutes before" reminder.

Matteo

David Trey staff
Replied on Apr 03, 2013 - 13:21

Matteo,

Please tell me - can you see this task on the iPhone app or can you find it using the q: search (search for a word from the task's name) to make sure that it's correctly deleted?

Also, please try to uninstall and reinstall the iPhone app and let us know if the issue persists.


Best regards,
David