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Sorting by Labels on iPhone

MF

When I try to see my tasks by labels they show the count of items but when clicked on the items do not appear in the window consistantly. Is this a known issue and is there a fix?

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David Trey staff
Replied on Feb 16, 2013 - 19:49

Hello Monique,

Please clarify - you go to the "labels" tab, see a label with, let's say, a count of 8, tap on it, but don't see 8 tasks with this label?

If so - does this happen with every label? Is there always the same different for every label?

Also, does resyncing everything using the circular arrow icon in the top-left corner fix this issue?


Best regards,
David

MF
Monique Faros
Replied on Feb 16, 2013 - 22:43

David,

Yes, you go to the labels tab, see a label with a count of 8, tap on it but don't see 8 tasks. It doesn't happen with every label, just random labels.

Resynching doesn't solve the problem.

Hope that helps. I can send screen shots if you need them.

M

David Trey staff
Replied on Feb 16, 2013 - 22:59

Monique,

Please tell me:
- Is the difference between how many tasks you see and what the counter says always the same?
- Id there anything specific in the labels in which this issue occurs? For example - are these labels added through the iOS app? Do they have special characters within their names?

If you can remember anything that may have triggered this issue, any certain action after which a label loses the count, please let us know, it would help us identify the source of this issue.


Best regards,
David

MF
Monique Faros
Replied on Feb 16, 2013 - 23:21

David,

It is possible that I created the label on the iOS app. I deleted the label on the phone but it will not go away. I recreated the label online and it shows up on iOS as well as the deleted label. The deleted label online is gone.

It is like there is a label synching issue between the device and service online.

MF
Monique Faros
Replied on Feb 16, 2013 - 23:58

I cleared the old label by deleting the app and reinstalling. It wouldn't delete on iOS.

David Trey staff
Replied on Feb 17, 2013 - 13:02

Monique,

Please clarify - you've cleared the label by deleting the app, but it still wouldn't delete on iOS or did this action removed this label?

So far, we couldn't reproduce this issue, but in case it happens again to you, please let us know and include as much detailed information as possible so we can follow the steps you describe to recreate it.


Best regards,
David