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Push notifications: no sound, no vibrate

G

Hi,
Good that you pushed an update for the app so soon.
Shows you take your customers seriously.

Are you gonna fix the issue that the push notifications
don't produce a sound, and don't vibrate?

Thanks,
Govert

All responses

RR
Ram R premium
Replied on Nov 27, 2012 - 03:26 UTC

I have the same problem where push notifications do not have sound/vibration.

But I love the feature where the application badge gets updated in real-time when tasks are completed using the Web

David Trey staff
Replied on Nov 27, 2012 - 06:49 UTC

Hello,

We're sorry for the inconvenience, we're working on this issue right now.

Goof, please tell me - what iPhone model and which iOS version are you using?


Best regards,
David

G
Goof
Replied on Nov 27, 2012 - 07:13 UTC

Hi David,

iPhone 5
ios 6.0.1

Thanks

Jason Frasca premium
Replied on Dec 21, 2012 - 14:28 UTC

No sound or vibration on the 4GS running 5.1.1

David Trey staff
Replied on Dec 21, 2012 - 16:37 UTC

Hello Jason,

We will add full sound/vibration notification support very soon.


Best regards,
David

Jason Frasca premium
Replied on Dec 21, 2012 - 17:10 UTC

Great!

I hope with some unique distinct sounds?!!

Gonzalo Calandria premium
Replied on Jan 11, 2013 - 15:08 UTC

IPhone 4 running 6.0.1

Best regards,
Gonzalo

TJ
Tom Jackson premium
Replied on Jan 13, 2013 - 03:15 UTC

I have the same issue on a iPhone 5 with iOS 6.0 regardless of turning on Sounds in Notification Center.

Would be great if this could be fixed in the next App update or at the Push server end.

- Tom

E
EZHOSCP premium
Replied on Jan 15, 2013 - 06:40 UTC

Can you expedite the vibration/sound request... I really need it to vibrate otherwise the reminders are worthless to me.

David Trey staff
Replied on Jan 15, 2013 - 13:12 UTC

Hello Eitze,

We're sorry for the delays, we're working on this feature along with other updates and improvements for the iOS app.


Best regards,
David

AS
Andrew Stimson
Replied on Jan 22, 2013 - 02:58 UTC

I second Eitze's request. I know you are working on it and I hope this feature is added soon. I'm a new customer and had I known that this was an issue, I would have waited to sign up until you had sound and /or vibration as an option with push notification.

David Trey staff
Replied on Feb 20, 2013 - 12:33 UTC

Hello,

We've implemented a solution which has enabled sound notification for reminders. It's implemented on our end and works with the current version or the app so no upgrade is necessary.


Best regards,
David

Gonzalo Calandria premium
Replied on Feb 20, 2013 - 12:34 UTC

So we dont need to do nothing? the sound notification will start to working from now on?

Regards,
Gonzalo.

David Trey staff
Replied on Feb 20, 2013 - 12:39 UTC

Hello Gonzalo,

That's correct. However, please make sure that "Sound" is set to "ON" in Settings -> Todoist so you will be alerted.


Best regards,
David

RR
Ram R premium
Replied on Feb 20, 2013 - 15:55 UTC

Hi David,

It works perfectly! Thank you.

regards,

Ram

Erin Gedeon premium
Replied on Dec 01, 2014 - 22:32 UTC

I have an android and it does not vibrate.

Brendon Wadey staff
Replied on Dec 02, 2014 - 00:41 UTC

Erin,

Which version of our app and Android version are you on?


Regards,
Brendon

Erin Gedeon premium
Replied on Dec 02, 2014 - 00:48 UTC

App version 6.1.1
Android Samsung Galaxy S4

Clyde Romo staff
Replied on Dec 02, 2014 - 05:53 UTC

Hi Erin,

Can you please try reinstalling the the app? Does that help?


Regards,
Clyde

Erin Gedeon premium
Replied on Dec 02, 2014 - 06:10 UTC

No. I deleted and reinstalled it and the reminders still make a sound but do not vibrate

Brendon Wadey staff
Replied on Dec 02, 2014 - 13:59 UTC

Erin,

Your other apps vibrate when going off correct? We will try to reproduce this issue and find the cause.


Regards,
Brendon

Erin Gedeon premium
Replied on Dec 02, 2014 - 17:12 UTC

Yes, my other apps vibrate perfectly fine.

Brendon Wadey staff
Replied on Dec 03, 2014 - 01:01 UTC

Erin,

Are you rooted or anything like this? We can't seem to reproduce this issue at this time.


Regards,
Brendon

Erin Gedeon premium
Replied on Dec 03, 2014 - 01:42 UTC

No, I'm not rooted. I have my notification volume turned up and vibration on. I don't know what else it could be.

Brendon Wadey staff
Replied on Dec 03, 2014 - 13:36 UTC

Erin,

So to confirm, you have removed the app, rebooted, and re-installed it? Obviously as you said, all settings are turned on normal?

I will pass this along and see if we can find anything.


Regards,
Brendon

Erin Gedeon premium
Replied on Dec 03, 2014 - 16:25 UTC

Yes, that is correct. I made sure to double check that all of my vibration settings were turned on.