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Lost all alert notifications

JG

I havent added any new tasks and all my old recurring tasks have been the same for months. I think it must have been the last update and I am not getting any push notifications on my mobile any longer. If I start a new task ( I did a test this morning) and I add an alert it works but NONE of my old alerts work. I have to go in and delete the old alert and add a new one. Jusat an FYI for you guys.

Thanks, Jamie

All responses

Brendon Wadey staff
Replied on Jan 28, 2014 - 17:47

Hi Jamie,

To clarify, you are only having issues with old reminders? As we are going to be pushing another update that fixes an issue when adding a new reminder to a task, it gets removed.

Do the tasks still show the reminder icon (clock) and just does not send it, or is the icon missing? If you look at it on the web version, does it show it correctly?

I would suggest logging out of the app, clearing the data for it, and logging back into it.

Regards,
Brendon.

JG
Jamie Gelting premium
Replied on Jan 29, 2014 - 17:18

Yes the old reminders.
Yes it still did show the clock.
Yes the web version also showed it correctly.
I already changed/redid most of the reminders and I also did unistall the app and reinstall it so I will see what happens.

Thanks, Jamie

P
Pranay premium
Replied on Jan 29, 2014 - 17:22

I am having a similar issue with alerts too. No reminder notifications are displayed on my Android phone!

David Trey staff
Replied on Jan 29, 2014 - 17:53

Hello Pranay,

Please tell us - did you upgrade to the latest version of our app 3.0.7? Does the issue persist there as well? If so - what date and time are you setting the reminder to?


Best regards,
David

JG
Jamie Gelting premium
Replied on Feb 04, 2014 - 14:19

Ok I have upgraded, unistalled, and reset notifications. It was working for a bit and now the latest upgrade I lost all notifications again. Love the app but this NEXT version has been very buggy.

Thanks, Jamie

David Trey staff
Replied on Feb 04, 2014 - 16:19

Jamie,

We're very sorry for the inconvenience, we're looking into it now.


Best regards,
David

Brendon Wadey staff
Replied on Feb 04, 2014 - 18:01

Hi,

This will be fixed in the next update, coming soon.

Regards,
Brendon.