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Syncing issues

MA

Android app showing " couldn't refresh, try again later". I'm working on htc one, todoist latest version. Tried uninstalling and reinstalling,

All responses

Brendon Wadey staff
Replied on Oct 26, 2013 - 02:47

Hi Manuel,

Do you have an internet connection at all times when using the Android app? Are you on any corporate network?

Thanks,
Brendon.

D
darbburr
Replied on Aug 22, 2014 - 13:51

yes, I have internet access all the time, either wirelessly, or 4g, but I have not been able to sync for several weeks. Laptop and outlook are synched, but not my Samsung s4

David Trey staff
Replied on Aug 22, 2014 - 14:10

Hello,

Please tell me, what version of our app are you using and do you have Google Play Services installed on your phone?


Regards,
David

D
darbburr
Replied on Aug 22, 2014 - 15:08

I am using version 2.1.3 and yes I do have google play store on the phone.






Brendon Wadey staff
Replied on Aug 22, 2014 - 15:10

Hi,

That is a very old version of our app, please update the app.


Regards,
Brendon

D
darbburr
Replied on Aug 22, 2014 - 19:40

Brendon,



I updated my program from the Play store. Now I hit refresh, and nothing happens--I am on 4 g where I am sitting. My todo list in outlook and online has 7 items, and the Samsung android device has 25 many already completed






Brendon Wadey staff
Replied on Aug 22, 2014 - 19:43

Hi,

So you are on our latest app, and which Android version? So you are saying this app is having older data then the one in Outlook?

Try heading to Android settings, Apps, find Todoist and Clear Data. Then let us know if it still does not update.


Regards,
Brendon

D
darbburr
Replied on Aug 22, 2014 - 19:58

I cleared all data, should I enter with google, or directly via todois--I think when I first set it up, I did it through google






Brendon Wadey staff
Replied on Aug 22, 2014 - 20:09

Hi,

If you have both entered into Todoist, then you can use both, both should work. If you never created a password/email combo and only used Google, then you have to use Google.


Regards,
Brendon

D
darbburr
Replied on Aug 22, 2014 - 22:55

All set.  Update performed and data is synced.   Thanks mm


Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

<div>-------- Original message --------</div><div>From: Todoist Support <support.xxxxxxxxxx@support.todoist.com> </div><div>Date:08/22/2014 4:09 PM (GMT-04:00) </div><div>To: darbburr@gmail.com </div><div>Subject: Comment added to Syncing issues </div><div>
</div> Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Syncing issues
Hi,

If you have both entered into Todoist, then you can use both, both should work. If you never created a password/email combo and only used Google, then you have to use Google.


Regards,
Brendon

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todoist.com/Support/show/19689/#comment_130281
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