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Please, help me test task reminders

Hello! You scribed me on Google Play, that I should contact you here.

My problem:

Reminders in the android app don't work stable: push-reminders don't appear at time. A reminder for a recurring task don't repeat along with the recurring task (i.e. you need set a reminder each repeating of the task).

I created 2 tasks:

1) "Testing a reminder (13:15)" in the web app,
date: after 1 days 13:15,
push reminder: after 1 days 13:15.

2) "Testing a reminder (20:00)" in the web app,
date: after 1 days 20:00,
push reminder: 0 min before.

Please me test this. I would like these tasks to work every day at time.

P.S.:
HTC HD2
Android v.2.3.5
HyperDroid-CM7-magldr-3.0.1-Insightful Impala

All responses

David Trey staff
Replied on Sep 10, 2013 - 11:37

Hello Oleg,

Thank you for contacting us. Please clarify - these are the exact same dates you use with your tasks? If so, they are missing either an @ or an "at" before the time.

The correct formula should be:
- after 1 day at 13:15
- after 1 day @ 13:15
- every day at 13:15
- every day @ 13:15

Please try to set up tasks including @ or "at" and let me know if the issue persists.

You could try to test both relative and absolute reminders by setting up one task due "every day at 13:15" which should generate a reminder 30 minutes before this time and another one without any due date, but with <remind today at 13:15> within its name.


Best regards,
David

Oleg Maisak premium
Replied on Sep 10, 2013 - 11:48

! The reminder of the task "Testing a reminder (13:15)" appeared at ~15:43 (GMT+4).

(10 sept 2013)

David Trey staff
Replied on Sep 10, 2013 - 11:57

Oleg,

Please confirm, you have use the correct date and time including at or @ and the reminder arrived late?

If so, please tell me:
- Do you have the correct time zone set within Todoist as well as on any device/computer you use Todoist on?
- Were you online at the time the reminder was supposed to arrive?


Best regards,
David

Oleg Maisak premium
Replied on Sep 10, 2013 - 12:14

The formula of reminder date is correct.

"Testing a reminder (13:15)"
after 1 days @ 13:15

"Testing a reminder (20:00)"
relative reminder - 0 min before

***

I think, a problem is in unstable Internet/Online (but I am not sure).

Reminders should be on a device, not only in a cloud... It is not good, if the user's device must be online everytime and everywhere. There may be many good reasons for the lack of connection.

Oleg Maisak premium
Replied on Sep 10, 2013 - 12:18

>> - Do you have the correct time zone set within Todoist as well as on any device/computer you use Todoist on?

Yes, time zone is correct, GMT+4 (Moscow), on the phone, the web app, and PC.

- Were you online at the time the reminder was supposed to arrive?

I forgot to check :) I was working.

Oleg Maisak premium
Replied on Sep 10, 2013 - 12:21

I will let you know later.

David Trey staff
Replied on Sep 10, 2013 - 13:01

Oleg,

Thank you for the details. Just to be sure that it's not an issue with the "after" date, please also set up one test task with the date "every day at ...". In case of daily task, we recommend to use "every day" because it makes no difference either when the interval is just one day.

In case of multiple days, then the "after" formula will work differently as it will count from the time you check off the task while "every 2 days" will work independently of the check off and always try to be scheduled for every other day.

Regarding reminders requiring being online - this is unfortunately how they work right now as we're using Google's servers (their API) to send push notifications, but we're considering changing this in future updates so that the app itself will generate them.


Best regards,
David

Oleg Maisak premium
Replied on Sep 10, 2013 - 18:41

Task "Testing a reminder (20:00)"
relative reminder - 0 min before

The reminder appeared at 22:19..... Maybe something wrong with Internet connection.

And the reminder setting (0 min before) disappeared from this task. As I understood, relative reminders work one time, without renew. But absolute reminders renew.

***

>> we're using Google's servers (their API) to send push notifications, but we're considering changing this in future updates so that the app itself will generate them.

It will be cool.

Oleg Maisak premium
Replied on Sep 10, 2013 - 18:42

Thank you.

David Trey staff
Replied on Sep 10, 2013 - 18:46

Oleg,

The 0 minutes before reminder does have some issues, but other than that, relative reminders should recur if the task is recurring. In case of absolute reminders - they will only recur if they're recurring too (along with the task).

As we can't reproduce this and haven't received any other report about such issue, there are two possibilities:
- Time zone issue (which we've excluded, unless you were asked by the web-app to adjust your time zone and you've dismissed the message and didn't agree)
- Internet connectivity issue.

If you have an option to test it in an area where you're certain that you have a stable WiFi connection, please do so. You can try it just by setting <remind today at ...> and a time at least one minute into the future and the reminder should arrive a couple seconds after this time.


Best regards,
David

Oleg Maisak premium
Replied on Oct 31, 2013 - 09:39

The problem was caused by application Go Power Master (Go Battery Saver). In the energy saving mode the application stops Internet connection when the display is off, and quickly start the connection when the display is on.

So, if you use Todoist and reminders, you can not save energy on your phone via desabling Internet connection.

And therefore, in particular, reminders should be kept on a device, but not only in a cloud.