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I can't login on android

L

今天下午发现无法同步网页版内容,退出后重新登录显示“发生未知错误,请稍后重试”。

All responses

Brendon Wadey staff
Replied on Jun 04, 2013 - 10:03

Hello,

This is a known issue and we are currently working to find the solution. We hope to find one soon.

As a workaround, please re-install the application.

Thanks,
Brendon.

SK
Seb Kouba premium
Replied on Jun 04, 2013 - 11:02

Maybe put a notice or blogpost somewhere that you can find on google? I've got the same problem and had no idea where to go...

SK
Seb Kouba premium
Replied on Jun 04, 2013 - 11:07

Re-install didn't help either. How do I live? No todoist on my phone? Now what? Help!

:)

Brendon Wadey staff
Replied on Jun 04, 2013 - 11:15

Hi Seb,

You seem to have found our support forums, and we do like you guys asking your questions or searching for answers here :)

After re-installing, try rebooting the phone as well. It is a very random issue, that works and then doesn't. We have an idea of what is causing it, but it will take a bit of time to push out the update.

Please hold on :)

Thanks,
Brendon.

SK
Seb Kouba premium
Replied on Jun 04, 2013 - 11:30

Hi Brendon,

fair enough. I just thought you might get flooded with posts like this if it's a known problem and everybody starts posting but I'm not here to tell you how to run your show, because you're doing it pretty well afaic ;)

Reboot didn't help either. I'll stay strong ;)

(I'm on an S3 with German language settings, if that's going to ever be of relevance)

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 13:19

I re-installed the app because I was getting duplicate tasks and my android-web syncing stopped working and now I can't log in.

All of the issues of the last couple of weeks are pretty frustrating!

Brendon Wadey staff
Replied on Jun 04, 2013 - 13:39

Hi,

We are very sorry for the inconvenience, we are working very hard to solve these issue and hope to have an update soon.

Thanks,
Brendon.

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 14:07

Brendon - Thank you for working on this issue. :)

FYI: I was just able to log in on my android phone, but the app is reporting that I have no tasks at all even though I have a ton of tasks. Looks like you're getting closer ...

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 14:48

Update: My tasks have reappeared and syncing is working between the web and the android app. I was able to create tasks from the widget, app, and the web without duplicate tasks or syncing problems. Thanks!

Brendon Wadey staff
Replied on Jun 04, 2013 - 14:58

We have indeed seen some performance issues which seem to be causing all reported issues. We have temporarily moved to another server, while we fix the regular one.

Problems should disappear from now on.

Thanks,
Brendon.

L
lonelybai
Replied on Jun 04, 2013 - 20:49

Hi Brendon,

I still have the problem.
I uninstall the app,reboot the phone,install,and still cant login.
Thanks for the help.

Brendon Wadey staff
Replied on Jun 04, 2013 - 21:46

Hi,

Thanks for the update.

We are working on this issue, and hope to find a solution soon.

Sorry for the troubles.

Thanks,
Brendon.

L
lonelybai
Replied on Jun 05, 2013 - 00:33

It's ok now...
Just like the sun shines again. I cant imagine live without todoist on my phone... :D

Thanks again for the help...

SK
Seb Kouba premium
Replied on Jun 05, 2013 - 01:24

Last night I could log in but wasn't getting anything synced.

Now I'm back to full functionality. Thank you for solving the problem and holding our hands while it existed ;)

Brendon Wadey staff
Replied on Jun 05, 2013 - 15:14

There has been an update pushed out that should address this issue, for those still experiencing it, please update to it when it shows up in your PlayStore (1.2.3)

Thanks,
Brendon

EV
Erick Velasquez
Replied on Jun 12, 2014 - 14:21

I still cant login in my android ... but do in web ..

Brendon Wadey staff
Replied on Jun 12, 2014 - 14:58

Erick,

Please try removing and re-installing the app. Let me know if it still does so after.

Regards,
Brendon.