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Unable to login

C

Under advisement from todoist to fix a widget error, I reinstalled the app and restarted my phone. I am now unable to login, I did not previously have login issues until now.

Error is: "An unknown error occured, please wait a few seconds and try again."

Nexus 4.2.2 stock rom, on WIFI connection. My laptop is also on the same WIFI connection and is able to log in fine.

Thank you.

All responses

C
Chris
Replied on Jun 02, 2013 - 17:32

I restarted the phone several times, and have tried to login a multitude of times. I guess I will try a different network later.

C
Chris
Replied on Jun 02, 2013 - 17:37

Okay, finally able to login. Probably just a hiccup with the login servers somewhere.

David Trey staff
Replied on Jun 02, 2013 - 17:38

Chris,

I can confirm on our end that there shouldn't be any login/authorization issues right now, however this may explain the issue with the widget going blank. If you were logged in already, but are in a network that may cause some logging issue, the widget could want to authorize/sync something, but couldn't.

Either way, please tell me - are you logging in using your Google account or by typing in the email.password directly? In the first case, try to log in through your laptop, go to Settings -> Account, use "Edit" in the "Password" section and set a password for Todoist. Now, in addition to the Google Login, you'll be able to manually use your Gmail address with the newly set password to try to log in manually and see if it helps.


Best regards,
David

David Trey staff
Replied on Jun 02, 2013 - 17:38

Chris,

Glad to hear that it works now :)


Best regards,
David

AF
Arik Fraimovich
Replied on Jun 03, 2013 - 14:06

No I'm having the same issue:
1. I've installed the app from the Play store.
2. Trying to login (regular account; not google) results with the message: "An unknown error occured, please wait a few seconds and try again."

Tried several times & verified that my password is correct.

What can I do?

C
Chris
Replied on Jun 03, 2013 - 14:10

Annnddd mine is also having problems logging in again, this time I am on my work WIFI. No problems logging in via other means. Hey Ark, do you happen to have any power/data management apps running?

AF
Arik Fraimovich
Replied on Jun 03, 2013 - 14:15

I have "Power Toggles"[1] running.

[1] https://play.google.com/store/apps/details?id=com.painless.pc&hl=en

Brendon Wadey staff
Replied on Jun 03, 2013 - 14:26

Hello Arik & Chris,

We are un-able to reproduce this issue. We have started to see some related connectivity issues though, and are looking into it.

If you both are willing and able to disable these apps to test to see if they are causing issues, it would be appreciated.

I can confirm that there are no issues on our end.

Clearing the Data for Todoist, and re-starting the phone is always worth a shot, so please give that a try as well.

Thanks,
Brendon.

C
Chris
Replied on Jun 03, 2013 - 14:35


I am currently connected to my work wifi, very stable business connection. Completely different routing than the network I was on yesterday.

Disabled Batteryguru
Login attempt 1/2/3 times via direct login.
Failed 3 times
Login attempt 1/2/3 times via google login.
Failed 3 times
Restarted phone
confirmed Batteryguru still disabled (it was)
Login attempt 1 via Google login.
Success!
Logout
Login attempt 1 via direct login.
Sucess!

It seems to me that something is putting Todoist in some sort of connecting limbo and a restart seems to fix it, possibly the third party app regulating it's sync schedule. The periodic login issues are likely related to my widget troubles.

Thank you.

AF
Arik Fraimovich
Replied on Jun 03, 2013 - 14:56

When I've installed PowerToggles, it started working. Why so?

AF
Arik Fraimovich
Replied on Jun 03, 2013 - 14:56

And can I install it again without preventing Todoist from working?

Brendon Wadey staff
Replied on Jun 03, 2013 - 16:08

Hi Arik,

I would suggest leaving it un-installed for awhile if you can, I know you want to use your app. If left un-installed and it continues to work without issue, after re-starts, and other daily tasks, then we know for sure that these types of apps are causing issues.

We will continue to work on this issue and hopefully find a solution soon.

Thanks,
Brendon.

AF
Arik Fraimovich
Replied on Jun 03, 2013 - 22:58

OK. Please update this thread, once you figure this out.

Thanks.

Maciek premium
Replied on Jun 04, 2013 - 03:51

Hi, same issues here. First, the widget stopped to sync, I've logged out and since then can't log in. Tried reinstalling, restarting the phone (HTC Desire X). Uninstalling Power Toggles and another restart didn't help. I'm using regular email login.

LH
Libi H premium
Replied on Jun 04, 2013 - 04:00

Hi, I have the same problem as Maclek. Tried login both google acc and email login but no success. Widget stopped to sync, logged out and now cant log in. Samsung Note II Android 4.1.2. The error first occured yesterday evening.

L
lonelybai
Replied on Jun 04, 2013 - 08:44

I have the same problem from today.
google acc and email login both failed.
It stopped to sync, I logged out and can't login.
I can login on website at home. But using the same net, it failed on my mobile.

SS
Steve Spohn premium
Replied on Jun 04, 2013 - 08:44

Same problem. On my phone, which was previously logged in, it will not sync new information. On my tablet, which was not logged in, I cannot log in.

Brendon Wadey staff
Replied on Jun 04, 2013 - 10:08

Hello,

Thanks everyone. We are now very aware of this issue and are looking into it. We hope to find a solution very soon.

As a workaround, re-installing the app seems to work. If it does not, it seems to be almost random connection failures, waiting a bit of time and it will continue to work.

Sorry for the inconvience.

Thanks,
Brendon.

Maciek premium
Replied on Jun 04, 2013 - 12:47

I've tried reinstalling earlier and it didn't help. Now I did this:
- uninstall todoist,
- restart phone,
- install todoist,
- log in with google account (failed! same error as before),
- log in with e-mail (success!),
- log out,
- log in with google account (success!)
It also started to sync.
Looks random, but maybe it's not?
Thanks and good luck!

C
Chris
Replied on Jun 04, 2013 - 12:52

I'd like to report that it has been about 20 hours without my battery management app activated. I am still experiencing the same login issues on multiple networks, even right after re-installing the app.

Brendon Wadey staff
Replied on Jun 04, 2013 - 13:37

Thank you for the information.

We are working hard to fix these issues, and hope to have something to release soon!

Thanks,
Brendon.

Brendon Wadey staff
Replied on Jun 05, 2013 - 15:15

There has been an update pushed out that should address this issue, please update to it when it shows up in your PlayStore (1.2.3)

Thanks,
Brendon