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Subscriptions don't work

P



I was today billed for the recurring subscription on Google Play but since then the app and web site thinks that I don't have a premium subscription.
At the end of subscription an error message appears says an error with google play. But i had received an email from google play wich confirm my purchase see below

Date de commande : 11 mars 2013 14:30 UTC+01:00
Commande Google n° 738877696217166 - Commande Ist Productivity Ltd. n° 12999763169054705758.1332926007130131
État de la livraison Qté Article Prix
Livraison numérique 1 Todoist Premium (Monthly) (Todoist: To Do List, Task List) - Todoist Premium (Monthly) 3,08 €

All responses

David Trey staff
Replied on Mar 11, 2013 - 23:03

Hello,

I've replied to your mail a moment ago. Your account is not Premium, but please tell me - were you actually charged by the PlayStore (were these funds deducted from your account)?


Best regards,
David

P
pmichelnadin premium
Replied on Mar 11, 2013 - 23:13

Hello,
Your email are crossover my post.
All is fine now I'm premium on my computer and on my Androïd device.
Thank's a lot for your reactivity

Regards
Pierre