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22,52 EUR per month???

CW

I got an email from google-play today. It shows I have a monthly plan and pay 22,52 EUR. I think there is something wrong. Can you check? I like to use todoist premium for 29 USD per year, but not for 22,52 EUR per month.

Best regards

Christian

All responses

David Trey staff
Replied on Feb 19, 2013 - 06:44

Hello Christian,

The price for Todoist Premium is $29 per year. We're not sure if this is a technical issue in the price or in the text on the receipt. Please tell me - did you actually get charged $29 again after 1 month? If so, please forward both receipts to david@todoist.com

According to our database, you have a Premium account until 19 November 2014.


Best regards,
David

CW
Christian Wurm premium
Replied on Feb 22, 2013 - 12:05

I got charged on Dec 19 and Jan 19. Each time 22,52 EUR. ANd I already got an email last week from google that I will get charged in Feb.

David Trey staff
Replied on Feb 22, 2013 - 12:10

Hello Christian,

We're sorry for the inconvenience, we will of course refund your recent charge. Please cancel the recurring subscription on the Play Store as soon as you can and forward both receipts for your payments to david@todoist.com and we'll investigate why this issue occurred in the first place.


Best regards,
David

David Trey staff
Replied on Feb 22, 2013 - 14:30

Christian,

Your charges have now been refunded. Please tell me - did you ever use the beta version of our app? Did you ever have it installed on your phone as we've performed the early testing?


Best regards,
David

CW
Christian Wurm premium
Replied on Feb 23, 2013 - 05:25

Hello David,

I do not think so. I have used the version released in Nov/Dec 2012. I think this wasn't a beta version. I remember that I had to wait for a while to be able to download an andoid app.

Best regards,
Christian